In addition to detailing the ways that our clients are spending less on health care, this year’s Client Report highlights the priority MedBen places on client service:
- Members connect to a MedBen Customer Service Representative in an average of 35 seconds.
- 95% of MedBen Customer Service inquiries are resolved on the first call.
- MedBen Account Management earned a 4.8 (out of 5) average client satisfaction rating for their ability to handle inquiries and issues, and a perfect 5.0 rating for courtesy and professionalism.
One key to superior client service is stability. Our team members have been with MedBen an average of 13 years, with nearly one-third serving our clients for 20 years or more.